Returns - Refunds and Exchanges Policy
Goods purchased from Sancto International Ltd can be returned for refund, replacement or exchange within 7 days from receipt of delivery. This does not affect your statutory rights.
The return of any purchase made via the web is subject to the following:-
- Due to personal hygiene reasons certain products may not be returned:- i.e. wigs, teeth, tights and stockings, under garments, face paints, false nails and noses and other prosthetics, hats and masks.
- Items must be in a saleable condition and unused.
- Before returning anything you must contact us by calling 01702 342520 and we will issue you with a goods returns number. This number to be shown clearly on the returned items advice enclosed with your returned goods.
- Goods will not be allowed for refund if they smell of perfume, deodorants, smoke, or drink odours and must be in all original packaging and be in un-torn or unfolded packaging as originally sent from our warehouse.
- Goods may not be returned after the celebration period date has elapsed i.e. Halloween, Christmas, Valentines, Royal Celebrations, New Year etc.
- We do not refund shipping costs please note it is your responsibility to return goods to us :- and would suggest that recorded delivery or by using Royal Mail Special Delivery.
- Sancto International cannot be held responsible for loss or damage to goods whilst they are being returned to us.
- Please note credit card refunds can take up to 14 days and will only be made against the card used to place the original purchase or order. We will not be responsible for any loss of interest should the account not have sufficient funds during these transactions. All payments for cards expired or no longer valid will be refunded upon notification by you the client to us and be paid by cheque.
- All items will be inspected by us on return to ensure they meet with our strict return guidelines.
Your credit card will be charged at time of ordering, but if all or part of your order is unable to be fulfilled for any reason, then we will refund your credit card